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FAQ

Has my order shipped?

We will update the order status as soon as the item ships.  If you created an account, you can check this after you have logged in.  You will receive an email as soon as the order ships.

Where is my order confirmation e-mail?

An order confirmation is sent to the e-mail address provided with your order.  Please check your junk or spam folders.  If it is not there, please contact us here.

How do I change quantities or cancel an item in my order?

Send us an email at orders@kwikfilters.com or fill out the form below and we will do our best to make any changes to the order or cancel it.  Please note that once the order has processed or shipped, we can no longer edit or cancel the order.

My order never arrived, now what?

If the estimated timeframe for your order has passed, please please contact us here and we will be happy to check the status of the order for you and reship the order if necessary.

Why was my order canceled?

Unfortunately we do not accept backorders at this time, any item that is out of stock will be canceled and a full refund provided.