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Shipping & Returns

Shipping Policy

We ship within the United States only. We are unable to ship internationally. Free shipping is offered on all products. All orders will be delivered by FedEx or USPS at our discretion. Please provide an address that is accepted by both.

Most orders placed and received before 11:00 AM (CST) will ship the same day, provided the product ordered is in stock. Most orders placed and received after 11:00 AM (CST) will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

All items ship from our warehouse in Kansas City, Kansas and are typically shipped through FedEx ground and/or USPS First Class at our discretion. Tracking Numbers are not available on all orders - we will update your account with the tracking number if one is available.

We cannot guarantee when an order will arrive, although most shipments take average of 3-5 days. Please allow 7-10 days (5-7 business days) for your order to arrive. If you have not received your order after 10 days please contact us via email at orders@kwikfilters.com. Consider any shipping or transit time offered to you by KwikFilters.com only as an estimate.

Taxes

KwikFilters.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Kansas and Missouri only. Because we have physical locations in both Kansas and Missouri, we must collect sales tax for all purchases with Kansas or Missouri addresses. Sales tax percentages are noted at checkout.

Returns

Do not refuse your order. Many consumers believe that refusing a shipment will ensure a return to the seller without shipping charges. New US Postal fees allow the USPS to charge a refused package penalty of $10 to $20. Those fees will be deducted from any refunds processed to the customer for refused package returns.

Please accept your delivery and return it by the most economical option available. This will ensure that the new Postal fees are avoided.

We will gladly accept the return of items ordered online or by phone may be returned within 30 days of receipt with few exceptions.  For returns of items that originally had free shipping, the original purchase price will be refunded minus any outbound shipping charges. This will be based on the weight of an item. Anything under 1lb. will be shipped through UPS Mail Innovations and have a $2.00 deduction. Items weighing 1-9 lbs. will be shipped through FedEx Smartpost, and will have a $4.00 deduction, while anything over 9 lbs. would have shipped via FedEx Ground, and will have an $8.00 deduction. Please contact us, orders@kwikfilters.com or fill out the form below, before returning any items so that we may provide proper return instructions. Return shipping is the customer's responsibility.

Damaged Goods: Items returned without original packaging, with missing parts or accessories, or with damage will be subject to a restocking fee beginning at 15%. A 15% restocking fee pay be applied if item is returned after 30-Day period. Customer is responsible for insuring any return shipments to cover return damage. If the damage or missing packaging ⁄ parts is severe enough, we may elect to decline a refund at our discretion.

Please fill out this form for return authorization.


   Full Name:
*  Email Address:
   Company Name:
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   Order Number:
   RMA Number:
*  Details:
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